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Customer Feedback

Please find below a selection of the letters and emails we have received over the last 30 years from our customers regarding both our service and the website. If you would like to comment on our service, please see our customer feedback page.

Just to say thank you for my order of Agapanthus / Lilies.

You were very helpful on the phone, the plants arrived very quickly especially given the current circumstances. Also, I’m really pleased with the plants themselves. They looked as if they had just been dug up from a garden rather than how others sometimes arrive in plastic packaging looked wilted and tired.

I’m really pleased with the service and I will order from you again. Without the virus I probably would never have found you. The internet is sometimes amazing when you find a little gem like your online nursery service.
KM April 2020

Thanks for your prompt delivery, lovely healthy plants.
SP March 2020

Thank you so much for my snowdrops in time for the snowdrop festival. Now all planted and hope the weather stays fine. I think you are one of the best small bulb companies and I will always support you and recommend you. With grateful thanks
TW January 2020

Thank you for the beautiful snowdrop plants. I have planted them immediately and am very pleased.
KH January 2020

Hi just to let you know that my Dieramas are flowering! I am so amazed that despite the dreadful weather here the plants are doing so well. Thank you. Kind regards
PC June 2019

Thank you for previous great nerines – Mr John & mansellii marvellous!!
RW January 2019

Thank you for many years of faithful service.
AR May 2018

This is just a note to you all tothank you so very much for supplying me with Agapanthus L. I have seldom seen such fantastic quality. A thousand thanks.
NES April 2017

Thank you for your most recent beautiful catalogue and for all the others which I have received during past years. At 85 I am now cutting back….but I will go on recommending you to keen gardeners. I bless the young man who gave me your details all those years ago.PAF January 2017

That is quite astonishing – I posted my order …lunchtime Monday and the box arrived this morning -Wednesday. Thank you so much. They are (as are the others) splendidly plump and sturdy. With our gratitude
FN April 2017

Big Thank You for bulbs and super fast delivery.
S.S. April 2017

Your catalogues are a delight to read and your bulbs perfect for our pocket handkerchief gardens. Long may your gardens flourish. Thank you.
MM May 2016

I am writing to say how much pleasure your Tulip White triumpahator gives me. They come up year after year and knock me out every time…..last year I bought Muscari Bling Bling and they are the best for size and colour.
C. McF May 2015

Your plants are always marvellous and I look forward very much to when they arrive. With many thanks for the pleasure they give.
P.A.T Feb 2015

Bulbs arrived today thank you for brilliant service.
Jo P, October 2014

Many many thanks, I received this order just now and thought I’d let you know how pleased I am. They all look great. Starting planting now!!!!
Jan J. September 2014

Sadly I am not able to garden anymore. I am very grateful to have been so well served by you & for the many beautiful things you have supplied me with.
Anne S, Kent. August 2014

Your new catalogue is scrumptious as ever – thank you.
Margaret T, June 2014

I am writing to say how absolutely delighted I am with the beautiful Patio Pot Selection 6. It’s been flowering for well over a month and still looks fresh and charming. It is so lovely.
Anne F-B, April 2014

The best plants I have ever received! 10 out of 10.
AM, March 2014

I have received the Galanthus and they are in excellent condition. Thank you ever so much for your kindness! I will certainly let allmembers inmy garden societyknowof yourkind service andfineselection of bulbs and plants.
Barbro, Sweden, Feb 2014

A special thank you for despatching the above order so promptly. Cheers to you all!I
Mactier , Feb 2014

PS The Hellborus lividus that you sent 2 years ago are fantastic!
Mr Sandy Feb 2014

Thankyou for your new catalogue. I enclose my order. I have been very satisfied with the bulbs you sent to me last year.
K Trangrear Sept 2013

I have been buying spring bulbs from you for some years and I wanted to let you know how delighted I have been with the results. My small front garden has been a delight and joy since mid January…….. I was moved to write as last autumn I bought in a hurry from…. some bulbs which were poor. I realised the difference.
P Souter, March 2013

Order received with thanks. All beautifully packed.
J Killie 2012

Just a note to thank you for getting my order to me at the perfect time before April 2. Everything perfectly packed as always. Many thanks.
Margaret M April 2011

The stout healthy clumps of crocosmia Constance arrived earlier this afternoon and have already been planted. I was very impressed with the size and strength of the plants and everything else to do with Broadleigh.My next plant order will undoubtedly come to you.Thank You.
David, April 2010

Hello! I have just received a telephone message to say that the snowdrops have arrived. My friend is delighted with the surprise gift and I would like to say a BIG THANKYOU.I am very impressed with your service and the friendly staff who helped to make someone’s 70th Birthday very special.Thankyou again.
Sheila B April 2010

Your site is easy to navigate, the pictures are clear and good. I would like to order from the narcissus catalogue, as the range in Swedish garden centres is hopeless – we need post order like yours! Look forward to your catalogue. Your address is in the links for post order nurseries listed in Sweden’s leading garden magazine’s site Allt om trädgård and is recommended there.Regards,

I have ALWAYS been very satisfied with everything I have bought from you and will continue to recommend to friends. Thank you for your always prompt attention to my requests and orders. Wishing you all at Broadleigh a Happy, Healthy and dare I say it…a prosperous new year…guess your type of business will be one of the first people cut down.
VH Jan 2009

I was looking for a particular Iris which had been mentioned in Gardeners World magazine and as soon as I typed it into Google you’re site came up – so you’re nice and easy to find! The photos you have of the individual plants are also great. I haven’t looked at much else yet but it seems great so far. The consignment had been delivered on Friday, March 7th. The plants and bulbs arrived in very good condition, not least it’s due to the very professional packing. I’m very content and pleased, as the plants and bulbs ain’t available in Austria.With kind regards
Ulrich, Austria

So far, blissfully easy compared with some!Just to let you know that the plants arrived today. I cannot thank you enough for the superb packing, the quality of the plants and the fact you have proved it does not cost a fortune to send plants to France! Aftermy two bad experiences last year, as you know I was a little anxious, particularly about the postage. Absolutely firstclass in every way.Thank you very much indeed. I shall certainly be placing more orders withyou.
Iris M, France

Last autumn I ordered 2 of your Patio Pot no5. They were duly planted up in terracotta pots.They have presented a wonderful picture for the past 2 weeks or so with all the bulbs flowering together, a great combination.
Peter Sutcliffe, May 2009

We had a lovely show this Spring ( the Pot Collection ) , they were much admired.
C. Bristow, June 2009

Despite my distance north of you here in Speyside, I haven’t had a single failure amongst the stock which I have bought from you in the past year or two. On the contrary – and despite a trying winter – all is thriving, if a little behind. We are in a sheltered spot but it still says a lot for your plants!
Adrian Cammack, June 2010

I’ve been using Broadleigh Gardens every year for 15 years. You’ve never yet failed me for quality of plants or delivery according to schedule. Grateful thanks.
Mr J Hales, Feb 2008

The packing of my plants was superb, and everything was in perfect condition. The timing suited weather and soil for immediate planting. Many thanks from a nonagenarian gardener who has been a Broadleigh customer since the 1960s.
Mrs J Lauchlan Feb 2005

Congratulations on a varied & interesting choice of plants. Please keep going in the face of these huge growers who are diminishing the less usual varieties for the ordinary gardener.
Mrs C.Yellow, Feb 2008

I have never ordered from you before. Oh what a delight! beautifully packed and packaged- all named perfectly in lovely paper packs – it was like an early Xmas present. All the bulbs of excellent quality – I cannot wait for spring.
M Thomson, January 2008

Alas I am now 88 … but radid gardeners like me go down fighting! I have ordered ….many years now..Its been a pleasure & I was delighted to see you on TV.
G Paul, Jan 2008

Best piccies of any gardening catalogue….Every time your catalogue arrives, I think I must control myself.. but.. swept away by your energetic enthusiasm .. I never do as it proposes a very excellent selection of interesting plants at competitive prices, and, another thing for foreigners, the postage is not too terrifying. Thanks, order in post.
Italian customer

As usual my plants arrived in excellent condition – I thought I would write with my appreciation.
Jane Jamison March 2005

Thank you so much for my order, beautifully packed, which arrived today.
Mrs Darlington Feb 2005

We would like to thank you and all your staff for the kindness and courtesy you have shown us over the years. The new garden already looks well due to your help.
J S Richards March 2005

A ray of sunshine came through our letter-box this morning, namely, your spring catalogue. Thank you for growing such wonderfully interesting plants for so long. In so many cases only one basic variety is available, as in that of Schizostylis, and you provide an additional five mouth-watering kinds. Thank you for your dedication.
Vera Buchanan Jan 2001

I would like to take this opportunity to say how wonderful your plants are. I ordered some back in the spring and was delighted with the quality and level of service. Thanking you in advance for your assistance….Many thanks for your excellent mail order service. Everything I ordered last year was a great success. Particularly the Snake’s Head Fritillaries and mouse-tail in my damp rockery.
Victoria F

At 89 this is likely to be my last order so I must thank you for your service over the years and congratulate you on your continuing success. Long may it continue.
Louise Fichhoff

Very extensive. Much better than I thought it might have been. Very glad that I found it and will certainly recommend it to my friends. Thank you. I really like your articles as they have suggestions of bulb combinations that sound exciting. A very useful site, loaded with information which is easy to access. I constantly return to it for information. Thank you.
Mrs D, March 2003

Looks complicated, but once you get used to it, it is very user-friendly, and it makes a pleasant change to see all available menus in front of you (instead of having to search through a “sitemap”).Very informative with lots of choice and good pictures showing the plants off really well.I am delighted with my free hosta…. Thank you very much indeed. The order arrived in perfect condition and all are now happily planted.
Lady SN April 2011